• How do I place an order on the Magpie Gems website?

Answer: Placing an order is easy. Simply browse our collection, select your desired item, and follow the prompts to customize it if applicable. Once you've added items to your cart, proceed to checkout, enter your shipping details, choose a payment method, and confirm your order.

• Is it possible to order a piece that's not currently available on the website?

Answer: If you're interested in a piece that's not displayed on our website, please reach out to us. We'll do our best to accommodate your request or offer similar alternatives.

• How do I know if my order has been successfully placed?

Answer: After placing your order, you will receive an email confirmation with your order details. If you don't receive this email, please check your spam folder or contact us for confirmation.

• Can I make changes to my order after it's been placed?

Answer: Changes to an order are possible only within a limited timeframe after placing it. Please contact us as soon as possible to request any modifications.

• What should I do if I need a size different from the standard options listed?

Answer: For sizes not listed, please contact us before placing your order. We strive to accommodate all size requests and will guide you on how to proceed.

• How long does it take to create a custom piece?

Answer: Custom pieces typically take 2-3 weeks to create. This timeframe ensures we craft your piece with precision and care.

• Are there additional costs for customisation?

Answer: Customisation may incur additional costs depending on the complexity and materials required. We will provide a quote based on your specific customisation requests.

• How can I ensure the jewellery I customise will fit perfectly?

Answer: We recommend carefully following our size guide. For rings, necklaces, or bracelets, you can use our sizing charts or contact us for guidance.

• What if I have a special request for a custom order?

Answer: We welcome special requests! Please reach out to our customer service team to discuss your ideas, and we'll do our best to bring them to life.

It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

P.S. All custom-made name necklaces and products personalised with names or dates, take an extra 2 weeks due to processing and production requirements (unless already in stock). Please contact us before ordering if you need them faster, to see if we can accommodate you.

Or check the availability of our ready-made necklaces or ready to ship Irish names with fadas.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Exception: name necklaces and personalised products or earings for pierced ears. This products are non returnable.

It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.

Quality and ethical sourcing are paramount at Magpie Gems.

Our jewellery is crafted from nickel-free sterling silver, offering options for 24k gold or 18k rosegold plating.

We also incorporate stunning authentic crystals in some of our designs. The crystals we use in our designs are made in Austria, with a focus on high quality, labor and environmental standards at your suppliers’ manufacturing sites (ISO standards and audited according to SMETA).

All our materials are ethically sourced from Europe, ensuring not only the beauty but also the integrity of every piece we create.

At Magpie Gems, we believe in the artistry and individuality of every piece we create. Each jewellery item is meticulously handcrafted or hand-finished in our studio in Castletownroche, County Cork, Ireland, ensuring both quality and uniqueness.

Typically, the production time for our jewellery ranges from 2-5 business days. This timeframe allows us to give the necessary attention to detail and artisanship your chosen piece deserves.

However, for custom orders or designs that require more intricate workmanship, the process might take slightly longer. For example, a custom-made name necklace takes about 2 weeks in production until it is ready to be shipped.

We appreciate your patience, as this time reflects our commitment to delivering jewellery that not only meets but exceeds your expectations.

Once your piece is ready, it is carefully packaged in our signature Magpie Gems gift box, ensuring it reaches you in impeccable condition, ready to add sparkle to your life's story.

To maintain the beauty and longevity of your Magpie Gems jewellery, we recommend avoiding exposure to water, chemicals, and harsh environments.

Gently clean your jewellery with a soft cloth and store it in a dry place.

For pieces with Austrian crystals, extra care should be taken to preserve their sparkle.

How should I clean my Magpie Gems silver jewellery?

• Answer: Gently clean your silver jewellery with a soft, lint-free cloth. Avoid using harsh chemicals or abrasive materials. For deeper cleaning, use a mild soap solution and dry thoroughly with a soft cloth.

Can I wear my jewellery while swimming or bathing?

• Answer: It's best to remove your jewellery before swimming or bathing. Chlorine, salt water, and soaps can cause discolouration and damage the metal and stones.

How can I prevent tarnishing of my silver jewellery?

• Answer: Store your silver jewellery in a cool, dry place, preferably in an airtight bag or a jewellery box with anti-tarnish properties. Limit exposure to air and moisture.

Is it safe to wear my jewellery while applying perfume or lotions?

• Answer: We recommend applying perfumes, lotions, or hairspray before putting on your jewellery to minimize exposure to chemicals that might damage the finish.

How should I store my Magpie Gems jewellery when not in use?

• Answer: Store your jewellery in a clean, dry place, such as a fabric-lined jewellery box or pouch. Keep individual pieces separated to prevent scratching.

Can I use ultrasonic cleaners for my silver jewellery?

• Answer: Ultrasonic cleaners are not recommended for all types of jewellery, especially those with gemstones. Consult us or a professional jeweller before using such methods.

What should I do if my jewellery gets scratched or damaged?

• Answer: For scratches or other damage, it's best to consult with a professional jeweller. We offer repair services for Magpie Gems jewellery; contact us for more information.

How often should I check my jewellery for wear and tear?

• Answer: Regularly inspect your jewellery for any signs of wear, such as loose stones or clasps. We recommend a professional inspection annually.

Can I wear my silver jewellery every day?

• Answer: Yes, you can wear your silver jewellery daily. However, frequent wear may increase the need for regular cleaning and maintenance.

How do I care for gold-plated or rose gold-plated jewellery?

• Answer: For plated jewellery, avoid exposure to harsh chemicals and excessive friction. Clean gently with a soft cloth and store separately to preserve the plating.

Certainly! We understand that jewellery often marks special occasions. That's why each Magpie Gems order is beautifully packaged in our signature gift box.

We also offer the option to include a personalised message with your gift. Simply provide us with your message at checkout, and we'll ensure it's elegantly presented with your jewellery, adding that extra personal touch to your thoughtful gift.

Do Magpie Gems offer gift wrapping services for jewellery?

• Answer: Yes, we offer elegant gift wrapping services to make your jewellery gifts even more special. Each piece is beautifully packaged in our signature Magpie Gems gift box.

Can I include a personalised message with my jewellery gift?

• Answer: Absolutely! You can add a personalised message to your gift at checkout. We'll include your message on a stylish card with the jewellery.

Are gift cards available for purchase at Magpie Gems?

• Answer: Yes, we offer gift cards in various denominations. These can be purchased online and used for any Magpie Gems product.

How can I ensure the gift arrives by a specific date?

• Answer: To ensure timely delivery, please consider our production and shipping times. For urgent requests, contact us directly, and we'll do our best to accommodate your needs.

Is the pricing information excluded from gift orders?

• Answer: Yes, we omit pricing details from the packing slip for all gift orders to keep the focus on the sentiment of the gift.

Can I choose the delivery date for my gift order?

• Answer: While we cannot guarantee delivery on a specific date due to variables in shipping, we suggest ordering well in advance and selecting an appropriate shipping method.

Do you offer gift receipts for easy returns or exchanges?

• Answer: Yes, gift receipts are provided for easy returns or exchanges, ensuring a hassle-free experience for the recipient.

Can I send gifts to multiple addresses in one order?

• Answer: Currently, each order can be shipped to one address only. If you wish to send gifts to multiple addresses, please place separate orders.

Is international gift shipping available at Magpie Gems?

• Answer: Yes, we offer international shipping for gifts. Please be aware of the shipping times and potential customs duties in the recipient’s country.

How is the gift packaged to ensure its safety during transit?

• Answer: All gifts are securely packaged to ensure they arrive in pristine condition. Our robust packaging protects the jewellery throughout the shipping process.

What type of packaging material does Magpie Gems use to protect jewellery during transit?

• Answer: At Magpie Gems, we are committed not only to the beauty of our jewellery but also to the sustainability of our planet. To protect our jewellery boxes during transit, we use a cardboard postal box, minimum paper materials and an eco-friendly void filling that is both practical and environmentally responsible. This material is made from GM-free starch and is 100% compostable, meeting the EN13432 standard. It's reusable, recyclable, and dissolves in water, providing superior protection without any odour or dust. Additionally, our void filling material is made from sustainable raw materials and is proven not to attract rodents. Importantly, this Eco Loose fill can be easily composted at home or in municipal facilities, aligning with our commitment to eco-conscious practices and reducing our environmental footprint.

Yes, we do. Magpie Gems is committed to exceptional craftsmanship and quality. We offer a 6-month warranty on all our jewellery, covering any manufacturing defects. This warranty does not cover damage due to wear and tear or improper care. If you encounter any issues with your jewellery within this period, please contact us, and we will be more than happy to assist in resolving the issue for you.

• What is Magpie Gems' return policy?

Answer: We accept returns within 30 days of purchase for most items, provided they are in their original condition.

Customised pieces, however, are non-refundable unless they arrive damaged or defective.

• How do I initiate a return or exchange?

Answer: To initiate a return or exchange, please contact our customer service team with your order number and reason for return. We will guide you through the process and provide any necessary shipping labels or instructions.

• Are there any items that cannot be returned or exchanged?

Answer: Customised jewellery, earrings (for hygiene reasons), and items on sale are generally not eligible for return or exchange.

• Do I need to pay for return shipping?

Answer: Yes, customers are responsible for the cost of return shipping. We recommend using a tracked service as Magpie Gems is not liable for items lost in transit.

• How long does it take to process a return?

Answer: Once we receive your returned item, it typically takes 7-10 business days to process the return and issue a refund.

• Can I exchange an item for a different one?

Answer: Yes, exchanges are subject to item availability. If the new item is more expensive, you will need to pay the difference; if it's cheaper, we will refund the difference.

• What if I received a damaged or wrong item?

Answer: If you receive a damaged or incorrect item, please contact us immediately. We will arrange for a replacement and cover any shipping costs involved.

• How will I be refunded for a return?

Answer: Refunds are issued to the original payment method. If this is not possible, we will arrange an alternative refund method with you.

• Can I return a gift I received?

Answer: Yes, you can return a gift. However, the refund will be issued to the person who made the purchase.

• What happens if my exchange item is out of stock?

Answer: If the item you want in exchange is out of stock, we can offer a refund or help you choose an alternative product.

• Is there a restocking fee for returns?

Answer: We do not charge a restocking fee for returns.

• How do I ensure my return package is secure?

Answer: Please pack the item securely and use a reliable shipping service. Including tracking and insurance is recommended for high-value items.

• Can I cancel or change my order before it ships?

Answer: Order cancellations or changes are possible if the order hasn't been dispatched yet. Contact us as soon as possible for assistance.

For name necklaces, this might not always be possible, without additional costs.

What payment methods are accepted at Magpie Gems?

• Answer: We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Our goal is to make your purchasing process as convenient as possible.

Are prices on the website inclusive of VAT?

• Answer: Yes, all prices displayed on our website are inclusive of VAT, so there are no hidden costs. The price you see is the price you pay.

Is it possible to pay in instalments or use financing options?

• Answer: Currently, we don’t offer direct instalment plans or financing options. However, you may be able to use third-party services that allow for payment in instalments (like Paypal).

Do you offer discounts or promotional codes?

• Answer: We occasionally offer discounts and promotional codes. The best way to stay informed about these offers is to subscribe to our newsletter or follow us on social media.

How are international currency conversions handled?

• Answer: For international orders, the conversion to your local currency will be handled by your bank or payment service provider based on the current exchange rate.

What is the pricing policy for custom orders?

• Answer: Custom orders are priced based on the complexity and materials used in the piece. We provide a detailed quote before beginning any custom work.
• We charge a design fee of €40, which is non-refundable for all products based on your ideas.

Is a deposit required for custom jewellery orders?

• Answer: Yes, we typically require a deposit for custom orders, which is a percentage of the total cost. This deposit is non-refundable and confirms your commitment to the order.

Are there additional charges for shipping?

• Answer: Shipping costs are calculated based on your location and the shipping method chosen. These will be clearly outlined at checkout before you complete your purchase.

Can I cancel or modify my order after payment?

• Answer: Orders can be cancelled or modified within a specific timeframe after payment. Please contact us as soon as possible to discuss any changes.

What is your refund policy?

• Answer: Refunds are processed in accordance with our return policy. Customised items are generally non-refundable, but if there are any issues with your order, we encourage you to contact us to find a solution.

Staying updated with Magpie Gems' latest collections and exclusive offers is simple! We invite you to subscribe to our newsletter through our website. Additionally, you can follow us on our social media platforms, where we regularly post updates, new designs, and special promotions. By joining our community, you'll be among the first to discover our newest creations and enjoy exclusive offers that celebrate the spirit of female empowerment and life's milestones.

Crafting a custom-made name necklace at Magpie Gems is a process filled with care and precision, ensuring each piece is as unique as the individual it is made for. These personalised treasures require a production time of 1-2 weeks. This duration is essential as it allows us, to intricately craft and perfect every detail of your bespoke necklace.

We understand the excitement and anticipation of receiving a custom piece, and we are dedicated to ensuring that your wait is well worth it. Rest assured, your custom name necklace will not only be a beautiful piece of jewellery but also a symbol of personal significance, crafted with the utmost attention to quality and detail. Once ready, it will be elegantly presented in our signature Magpie Gems gift box, making it a perfect keepsake for yourself or a cherished gift for someone special.

Our silver name necklaces are crafted from high-quality, nickel-free sterling silver. You can also choose from options like 24k gold or 18k rosegold plating.

To maintain your necklace's shine, gently clean it with a soft cloth and store it in a dry place. Avoid exposure to harsh chemicals and remove it before swimming or bathing.

Yes, we offer various chain lengths to suit your style. You can select your preferred length when placing your order.

P.S. A name pendant ads at least 2cm to the final length.

Yes, our silver name necklaces are hypoallergenic, making them suitable for sensitive skin.

Custom orders typically take 2-3 weeks to complete, depending on the complexity of the design.

Or check the availability of our ready-made necklaces or ready to ship Irish names with fadas. If you name is in stock, we will ship it in 1-3 days.

Absolutely! We offer the option to add birthstones or charms for a more personalized touch (available for the silver options only).

The maximum number of letters for a name necklace is usually around 12, but this can vary based on the design.

We also create name necklaces with dual names or multiple names or a disc necklace with an engraved name and a charm birthstone.

Each necklace is elegantly packaged in our signature Magpie Gems gift box, perfect for gifting or safekeeping.

Yes, we can create name necklaces in various languages. Please contact us with your specific requirements.

We can make personalised names with Fadas too.

Customised items are non-refundable. However, if there are any issues with your order, please contact us to discuss solutions.

We recommend measuring a current necklace you own or using a string to find your ideal length.

The total length will depend on the length of your name and the chain you choose to be added to it. You can also add the option of an extension or tail chain.

We offer a unique and elegant font for our name necklaces, chosen for its beauty and readability. Custom font requests can be discussed.

The font for our name necklaces at Magpie Gems is a special blend of elegance and modern style, reflecting our commitment to unique and meaningful jewellery. Each alphabet letter is crafted to add a personal and sophisticated touch to your necklace, whether in sterling silver, 18k rosegold, or 24k gold plating.

Image of Name Necklace Font

This distinctive font ensures your Magpie Gems piece is more than just an accessory; it's a celebration of your individual story. Perfect for commemorating life's moments or gifting someone special, our name necklaces are a testament to the beauty of personal expression.

Yes, our name necklaces are designed to be easily layered with other Magpie Gems pieces for a trendy look.

Our sterling silver is pure silver with added alloys for durability, hallmarked 925 sterling silver, while plated options are sterling silver coated with a layer of 24k gold or 18k rosegold.

We are committed to ethical sourcing. All materials for our silver name necklaces are sourced from reputable suppliers and manufacturers in Europe.

Understanding these terms helps in setting the right expectations for your order's journey from our hands to yours.

'Production time' refers to the period required to create and prepare your jewellery, especially for custom pieces. This typically takes 2-3 weeks for custom jewellery and is much shorter for in-stock items (1-3 business days).

'Dispatch time' is the time it takes for us to send your order out for delivery after it's been crafted or picked from our stock. For in-stock items, we aim for same or next business day dispatch, and 1-3 business days during busy periods.

Finally, 'transit or shipping times' are the durations it takes for the shipping carrier (AnPost) to deliver your order to you after we've dispatched it. This varies based on your location and the shipping option chosen.

These three phases collectively determine the total time from when you place your order to when it arrives at your doorstep.

Custom pieces at Magpie Gems typically require 2-3 weeks for production to ensure each piece is crafted with the utmost care and quality.

For products that are in stock, we aim to ship them either the same or the next business day.

During busy periods, such as holiday seasons, the dispatch time for in-stock items may extend to 1-3 business days.

This approach ensures that whether you're receiving a bespoke piece or selecting from our ready-to-wear collection, you'll experience the dedication and efficiency that defines Magpie Gems.

Once your order is ready, we aim to dispatch it within 1-2 business days.

For orders within Ireland, the estimated shipping time is usually 1-2 business days.

Yes, we do! Magpie Gems is delighted to share our creations with customers worldwide. All international orders are carefully packaged in our signature gift box and shipped from our studio in Castletownroche, County Cork, Ireland.

Shipping times and costs vary depending on the destination, but we strive to provide efficient and reliable delivery to bring Magpie Gems to your doorstep, wherever you are.

For international shipping, the delivery times vary by destination.

Orders to Northern Ireland are typically delivered within 1-3 business days.

For the United Kingdom, you can expect delivery in 2-5 business days.

Orders shipped to the European Union generally arrive within 3-7 business days.

For the rest of the world international shipping can vary, but it generally takes 7-15 business days, depending on the destination.

Please note that these timeframes are estimates and may be subject to variations due to factors such as customs processing and local delivery practices.

Our aim is to ensure that your Magpie Gems products reach you promptly, no matter where you are in the world.

Yes, we offer expedited services for both production and shipping at an additional cost. Please contact us for more details and options.

However, the production of custom-made name necklaces can't be always expedited.

During peak seasons, production times might extend slightly due to high demand. We recommend placing orders in advance during these periods.

If you are in a hurry, do give us a call before placing an order, and we will try to come up with a solution, if logistics allow.

In-stock items are typically dispatched within 1-2 business days.

Custom orders (such as the name necklaces that are not in stock) require the standard 2-3 week production time before dispatch.

After dispatch, you will receive a tracking number via email to monitor the delivery status of your order.

We use reliable carriers such as An Post, DHL, and UPS. The choice of carrier can impact the transit times slightly.

Our first choice based on price and reliability in Ireland, is AnPost.

You’ll be asked to select a delivery method during checkout. Each method has an estimate of shipping/transit times provided.

Production or shipping delays can occur due to high demand, supply chain issues, or unforeseen circumstances.

We communicate any such delays as soon as possible.

Customers are kept informed through email updates at every stage of their order, from confirmation to dispatch.

If your order hasn't arrived as expected, please reach out to us for assistance and we'll help track it down.

We provide international express shipping options.

Contact us directly for specific rates and estimated delivery times.

For items that are backordered or out of stock, we will inform you of the expected delay and provide an estimated dispatch date.

Additionally, we offer a convenient feature through our website, on the product page, where you can sign in and request to be informed when an item is back in stock.

This service ensures that you're promptly updated and can place your order as soon as your desired item becomes available again.

Our aim is to keep you well-informed and make your shopping experience as seamless as possible.

Shipping options can sometimes be changed post-order placement, subject to certain conditions.

Please get in touch with us immediately if you need to make a change.