Shipping Policy

By purchasing this item you acknowledge that you have read and agree to our shop policies. If you have any questions, please contact me.

Shipping from Ireland

• I ship my products from Ireland, by AnPost (Irish Postal Service), anywhere in the world. If you are in Ireland, you can find your Eircode HERE 
• Please be aware that only the Registered Post or Express Post offers the option of tracking your package and replacing the order in case it is lost in transit.
• Standard Post is the cheapest option, but there is no tracking available, nor insurance for replacing the order in case the package is lost in transit.
• We can also arrange for courier services. Please let me know if you preferer your jewellery to be delivered by courier and I can quote you before ordering. UPDATE 5th of October - I am working with DHL at the moment to offer you 1-3 days of delivery everywhere in the world. The option will be soon available directly during checkout.

IRELAND	Order total	Cost
Free Shipping - over €75	€75.00 and up	Free
Registered Post (1-2 working days, with tracking)	€0.00–€75.00	€8.50
Registered Post (1-2 working days, with tracking)	€75.00 and up	€5.00
Standard Shipping (no tracking available)	€0.00–€75.00	€4.00

 

OUTSIDE IRELAND (INTERNATIONAL)	Order total	Cost
Courier (1-2 business days)	—	€38.50
Premium Express Post (2-3 working day, with tracking)	—	€14.50
Registered Post (3-5 working days, with tracking)	€0.00–€75.00	€13.50
Registered Post (3-5 working days, with tracking)	€75.00 and up	€7.50

 

Processing time

• I strive to dispatch the products in stock in 1-2 business days. Occasional delays might occur due to unexpected events and around busy periods of the year.
• All the customised items will have a longer production time (2-4 weeks). These are alterations or new products that we agreed upon before you placed your order.
• All customised laser-cut name necklaces have 2-3 weeks of production time.

Customs and import taxes

• Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs or postal transit times.
• Ireland has international agreements regarding customs with certain countries, and you shouldn't be charged any taxes as long as the value of your order is below a certain threshold. We are aware of the following thresholds:
• United States (US): €800 (sales of goods) or €300 (gifts)
• UK: £25
• Canada: CAD35
• Australia: AUD1000
• no customs in any of the EU countries, as Ireland is part of the EU

Returns & Exchanges

At Magpie Gems, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we will gladly accept returns of unworn, undamaged or defective merchandise within 14 days of original purchase. Please note that custom or personalized orders are not returnable.

To initiate a return, please contact our customer service at Lavinia@MagpieGems.ie. We will provide you with a return shipping label (or you can arrange your own shipping, with tracking) and instructions on how to return your purchase. Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If it does, we will issue a refund for the purchase price, less any shipping and handling fees, to the original form of payment.

We regret that we are unable to refund duties, taxes or shipping charges.

Note: Sale items are non-refundable, but can be exchanged for another item or store credit.

If you have any questions about our refund policy, please contact us at 0877053101.

I gladly accept returns and exchanges

• Just contact me within 7 days of delivery. Ship items back to me within 14 days of delivery.

Attention:

• No products should be sent back without prior consent.
• If you sent back any item without my prior consent, no refunds will be issued.

I don't accept cancellations

• But please contact me if you have any problems with your order. I will do my best to find a solution.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• Custom or personalised orders (e.g. Name necklaces, engraved jewellery pieces)
• Intimate items (for health/hygiene reasons). For hygiene reasons, we do not offer refunds or exchanges on earrings (except the clip-on earrings) unless faulty.
• Items on sale
• Gift cards

Gift wrapping and packaging